Our delegate onboarding doc was three pages of jargon. The voting roles briefing gave us a one-page matrix we could paste into Discord. Two delegates still asked follow-up questions, but far fewer than before.
Rina Okamoto — Staking collective, Tokyo
The treasury workflow review caught that our backup signer had never been added to the second multisig. Fixing that took a week of coordination we had been postponing.
Marcus Webb — Treasury council, DeFi protocol DAO
Honest note: the clinic summary was dense. We needed a second read-through as a council. But every section tied back to a specific proposal we had passed, which made the density tolerable.
Ji-hye Choi — Council member, art fund DAO
I used only the free glossary for months before booking a session. The paid clinic added context the glossary alone could not — especially around how our specific Realms instance handled vote locking.
Sam Okafor — Independent delegate
Case story: Reorganizing a 12-person contributor DAO
Clinic client · Gaming guild · March 2025
A Seoul-based gaming guild had grown from four founders to twelve active contributors without updating their governance charter. Voting power sat with original token holders who rarely participated. Day-to-day treasury moves required informal Telegram approval.
They booked a DAO Governance Clinic and shared six months of proposal logs, their Realms setup, and a draft role document no one had ratified. During the session, Daniel Cho mapped three overlapping roles — "ops lead," "treasury signer," and "proposal author" — that three different people thought they held exclusively.
The deliverable pack included a revised role matrix, a recommended proposal template, and links to two Reason PathBase guides on delegate selection and cooldown periods. The guild ratified an updated charter six weeks later. Their ops lead reported that proposal participation doubled in the following quarter, though they noted implementation was slower than the clinic itself.
Case story: First USDC treasury transfer
Guide reader + Treasury Workflow Review · NFT collective · November 2024
A Cheonan NFT collective had raised funds in SOL but needed to pay a contractor in USDC. None of the three multisig holders had executed a token transfer through their governance program before.
Min-jun Park read the treasury workflow guide, then booked a 60-minute review. The session produced a step-by-step signing order and a checklist for verifying recipient addresses on-chain. The transfer completed without incident. Park later said the checklist felt overly cautious for a small amount, but they kept using it for subsequent payouts.